Accessibility statement

360 Media wants as many people as possible to access our website, learn about our services and explore the spaces we photograph.

We recognise that accessibility needs vary. A virtual tour can help people familiarise themselves with a venue before visiting, but the digital experience must also consider people who use assistive technology or prefer information in another format.

This statement covers www.360-media.co.uk, including virtual tours embedded in or linked from our website. Tours published on clients’ websites may have different content, settings and accessibility arrangements.

Our accessibility aim

We aim to improve our website in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

We have not completed a comprehensive accessibility audit of this website and its associated tours. We therefore cannot currently confirm full WCAG 2.2 AA conformance.

Accessibility of our virtual tours

Our tours use Matterport, with some enhanced through MPskin. Depending on the tour and its configuration, additional accessibility tools may include text and display adjustments, read-aloud functionality and navigation assistance.

These features can support access, but enabling an accessibility widget does not automatically make a complete tour WCAG compliant. Accessibility depends on the underlying viewer, the tour’s content and controls, and the website in which it appears.

Matterport publishes an accessibility conformance report describing support for accessibility requirements alongside exceptions and limitations. This report does not certify individual tours or the additional MPskin interface.

Limitations you may encounter

We cannot currently guarantee that every part of our website and every tour will work effectively with all assistive technologies.

In particular:

Navigating a visual, three-dimensional environment may be difficult or unsuitable for some people.
Keyboard navigation, visible focus and screen reader access may vary between the tour viewer, additional controls and embedded content.
Contrast and the presentation of information may vary between tours.
Some tour content may not yet have an equivalent text description or other suitable alternative.

Showing a venue’s access features does not constitute a physical accessibility assessment or guarantee that the venue will meet an individual visitor’s requirements. Please confirm important access details directly with the venue.

If you need help or an alternative format

If you cannot access information on our website or use one of our tours, please contact us:

Email: info@360-media.co.uk
Telephone: 07746 525320

Please tell us:

Which page or tour you were using.
What information you need or what you were trying to do.
Your preferred way for us to respond.

If helpful, you can also tell us which browser, device or assistive technology you were using. You do not need to disclose a disability or medical information.

We will discuss a suitable way to help, which may include written information, photographs or a guided explanation, depending on the content available.

Reporting accessibility problems

We welcome feedback about barriers you encounter. Please use the contact details above to report a problem. We will investigate and explain what we can do to help or improve the experience.

Accessibility requirements for new projects

If you are commissioning a tour with specific accessibility requirements, please discuss these with us before the project is agreed.

Where a defined WCAG conformance level is required, the scope, suitable technology, content alternatives and testing requirements need to be established for the complete implementation.

About this statement

This statement was prepared on 10 November 2026, using the information currently available about our website and the Matterport and MPskin platforms. It is not based on a comprehensive independent audit.

We will update it as testing identifies barriers and improvements are made.

360 Media is a trading name of CRJ Media Ltd, registered in England and Wales, company number 11083307.